Privacy & Policy of Ecohost

1. Privacy Statement

This privacy statement applies to the website https://www.ecohost.vn/ owned and operated by Ecohost Vietnam. This statement describes how we collect and use the personal information you provide on the website: https://www.ecohost.vn/. It also describes the choices you have regarding the use of your personal information and how you can access and update that information.

2. Collection & use of personal information

We collect the following personal information from you:

Contact information: Full name, email address, mailing address, nationality, telephone number, postal code.
Payment information: Credit card number, billing address.
Personal identifiers: User name, account number.
Passport and visa information.

Like most websites, we automatically collect some information about your computer, such as IP address, browser type, referring/exit pages, and operating system. In addition, we may use website analytics tools or other technologies such as cookies and web beacons to collect information about your visit, including the pages you view, the links you click, and other actions on the site.

We use this information to:

Respond to customer service requests and tour advice.
Administer your account.
Improve our website and marketing efforts.
Book flights, hotels, and travel permits in select areas of Vietnam, Laos, and Cambodia.
Design your trip to suit your personal preferences.
Send you the latest newsletter upon request.

3. Information received from third parties

If you provide personal information about someone else or someone else provides your information to us, we will only use that information for the specific purpose for which it was provided.

4. Sharing information

We only share your personal information with third parties in the circumstances described in this statement. We do not sell personal information to any third parties.

We may share information with companies that assist us in our business operations, such as delivery, customer service, or ticketing. These parties are only allowed to use personal information as necessary to provide services to us.

Additionally, we may disclose personal information in response to a legal request (e.g., a subpoena), to protect your rights or safety or that of others, to investigate fraud, or to a government agency request.

In the event of a merger, acquisition, or transfer of assets, you will be notified via email and/or a notice on the website of any change in ownership or uses of personal information.

5. Cookies and tracking technologies

Cookies are small text files stored on your computer to remember information. We use both session cookies and persistent cookies to:

Remember information you have entered (check-in/out dates, passwords, etc.) so you don’t have to re-enter it multiple times.
Track your preferences and improve your user experience.
If you reject cookies, you can still use the site but may need to re-enter information multiple times.
Third-party cookies & tracking technologies
We use Google Analytics to collect non-identifiable data to evaluate the effectiveness of our website. We do not control cookies from third parties such as trackers or service providers.

6. Web Beacons

Websites may contain electronic images called web beacons (or 1×1 gifs) to collect aggregate statistics, measure the effectiveness of marketing and email campaigns (e.g. who opened an email, who clicked a link…).

7. Links to other websites

Our website may contain links to external websites. The privacy policies of these sites may differ from Tonkin Legends Travel. We encourage you to read the policies of those sites carefully before providing any information.

8. Additional Information

The website may use third-party Widgets to provide services such as sending e-cards, watching videos, etc. These widgets may collect emails and use cookies. This information is subject to the widget developer’s policy.

Community forums (sharing travel experiences, reviews) may be publicly displayed. You should be careful with the personal information shared here.

You can link your Ecohost account to social networks such as Facebook, Twitter, TripAdvisor, etc. Then, information from social networks may be shared (name, email, profile picture, etc.).

Refer to friends:
If you use the “Refer to friends” function or send an e-card, we will ask for the recipient’s name and email to send a one-time email. This information will not be used for any other purpose.

Testimonials:
We may post your reviews, questions, or comments with your name (with your consent). If you want to delete, please contact us.

9. Edit & update personal information

You can contact us to review and update your personal information. We will retain your information for as long as your account is active or as needed to provide services, comply with legal requirements, or resolve disputes.

10. Notice of changes to privacy policy

We may update this privacy policy from time to time. If we make any material changes, we will notify you by email or on the website before they become effective. You should check this page frequently for updates.

11. Choice / Unsubscribe

You can stop receiving newsletters by clicking the “unsubscribe” link in the email or by logging into your account to change your preferences. The site also allows you to create an account and share content such as messages, questions, comments, and travel experiences with the community.